FAQ
FREQUENTLY ASKED QUESTIONS
Welcome to Coastal Logistics Group FAQs. As a comprehensive logistics provider with locations in Savannah, Charleston and Norfolk, we have the answers to your frequently asked questions about Warehousing, Transportation, Drayage & Transloading, Project Cargo & Crating, and On-Site Logistics.
WAREHOUSING
Q: What types of warehousing solutions do you offer?
We offer ambient and FTZ (Foreign Trade Zone) warehousing across strategic port-centric locations. Our facilities are designed to support a wide range of industries including industrial goods warehousing, heavy machinery, durable goods, automotive, paper, plastics and resins, lumber, and consumer packaged goods.
Q: What is your warehouse capacity and geographic coverage?
CLG operates multiple facilities near major U.S. ports including Savannah, GA and Suffolk, VA. Our scalable footprint allows us to support both regional and national distribution strategies.
Q: Can you support seasonal or fluctuating inventory volumes?
Absolutely. We design flexible solutions that scale with your business needs, including seasonal surges and promotional cycles.
Q: What WMS do you use, and can it integrate with our systems?
We use a robust, cloud-based WMS that integrates easily with most ERP and eCommerce platforms. Custom integrations are available through our IT team.
Q: What are your inventory accuracy and order fulfillment rates?
We maintain inventory accuracy above 99% and fulfillment rates exceeding 98%, supported by diligent processes and real-time visibility.
Q: What security measures are in place?
Our facilities are equipped with 24/7 surveillance, controlled access, and secure zones for high-value or sensitive goods.
TRANSPORTATION
Q: What modes of transportation do you offer?
CLG provides FTL, LTL, intermodal, and drayage services through our trusted carrier network.
Q: Do you own your fleet or work with carrier partners?
Our brokerage division leverages dedicated carrier partners on core routes for routine customer shipments and additional vetted carrier partners for broader coverage primarily across the eastern half of the US.
Q: How do you manage route optimization and tracking?
We use advanced TMS platforms for route optimization, real-time tracking, and proactive exception management.
Q: What is your average on-time delivery rate?
Our on-time delivery rate consistently exceeds 95%, thanks to our operational discipline and proactive communication.
Q: Can you support international shipments and customs clearance?
Yes, we offer support for customs and foreign tradezone warehousing, and we work closely with freight forwarders to ensure smooth international logistics.
DRAYAGE & TRANSLOADING
Q: What ports and rail terminals do you serve?
We specialize in port-centric logistics, serving Savannah, Norfolk, Charleston, and other key East Coast ports.
Q: What is your turnaround time for container drayage?
We aim for same-day or next-day turnaround depending on container availability and scheduling.
Q: Do you offer transloading services for import/export cargo?
Yes, we provide transloading for ocean-to-truck and rail-to-truck transitions, including cross-docking and consolidation.
Q: Can you handle overweight or oversized containers?
We are equipped to manage overweight and out-of-gauge cargo, including permits and specialized handling.
PROJECT CARGO & CRATING
Q: What experience do you have with project cargo?
CLG has extensive experience handling industrial equipment, machinery, and other project cargo requiring custom logistics planning.
Q: Do you provide custom crating and packaging solutions?
Yes, we offer in-house crating and packaging tailored to cargo specifications, including ISPM-15 compliant wood for export.
Q: How do you ensure cargo safety during transport and handling?
We use engineered packaging, securement protocols, and trained personnel to ensure safe handling throughout the supply chain.
ON-SITE LOGISTICS
Q: Can you provide labor and equipment for on-site operations?
Yes, we offer on-site logistics support including labor, MHE (material handling equipment), and process management.
Q: Do you offer value-added services like kitting or reverse logistics?
We provide kitting, light assembly, labeling, returns processing, and other value-added services tailored to your needs.
Q: How do you manage safety and compliance on-site?
Safety is a core value at CLG. We follow OSHA standards, conduct regular training, and maintain site-specific compliance programs.
SUSTAINABILITY PRACTICES
Q: Do you have a formal sustainability policy?
Yes, sustainability is embedded in our operations. We focus on energy efficiency, waste reduction, and responsible sourcing.
Q: Are your warehouses energy-efficient or LEED-certified?
Our facilities incorporate energy-efficient lighting, HVAC systems, and recycling programs.
Q: Do you use alternative fuel vehicles or SmartWay carriers?
We prioritize SmartWay-certified carriers and are actively evaluating alternative fuel options among our base of carrier partners.
Q: How do you minimize packaging waste?
We promote reusable packaging, right-sized cartons, and recyclable materials to reduce waste and improve sustainability.
GENERAL & STRATEGIC
Q: What industries do you specialize in?
We serve industrial and durable goods, automotive, aerospace, wood, paper, and pulp, non-hazardous chemicals and resins, retail, and manufacturing sectors with tailored logistics solutions.
Q: Can you provide references or case studies?
Yes, we’re happy to share client success stories and references upon request
Q: What is your pricing model?
We offer flexible pricing—transactional, volume-based, or contract-based—depending on your service mix and volume.
Q: How do you ensure scalability and flexibility?
Our modular service design and port-centric infrastructure allow us to scale quickly and adapt to changing needs.
Q: What is your approach to continuous improvement?
We use Lean principles, customer feedback, and performance metrics to drive ongoing process improvement and innovation.